Quality Peace Region and Grande Prairie IT Support

Service Performance and service quality are very important to us. We track our progress every day. Below is an average of our IT service performance for all service requests submitted by customers for 2011.

• Time To Response By Qualified Support Technician – < 1hr
• Time To Resolution – < 1hr
• % Tickets Resolved the Same Day – >70%
• % Tickets Responded to Same Day – 100%

BUT – Fast And Efficient IT Support Isn’t Enough

We have worked hard to make sure our customer’s requests are dealt with in a timely manner. But efficient support doesn’t highlight the real value that our services generate. The real value is creating an environment where every thing is running better in the first place. Put another way – it is not uncommon for service requests coming from your staff to be reduced by up to 80%

Technology support even if you’re not a hi-tech company

If your office has between 10 – 200 pc’s we may be able to take the existing infrastructure and make it better. Much better.

• It may be possible to reduce IT related issues to the point where it changes the amount of Business Risk your organization faces today.
• It may be possible to maintain and optimize your exisiting infrastructure to a level where your capital expense is reduced..
• Effective technology support, management and advice can be a competitive advantage for you and your staff – even in a small organization.